PRIVACY POLICY

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Welcome to the privacy policy for the driving-licence-online-assistance.co.uk and website which is run by                                                   

("we", "us" or "our").

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

 

Important information and who we are

 

Purpose of this privacy policy

 

This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you purchase our services.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

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Controller

 

                                                   is the controller and responsible for your personal data. We have appointed a data privacy manager who is responsible for overseeing questions about this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

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Contact details

 

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager by emailing contact@driving-licence-online-assistance.co.uk or writing to                                                    61a, W Ham Ln,  London, England, E15 4SG.

We have registered with the Information Commissioner's Office (ICO), registration number: ZA927233. You have the right to make a complaint at any time to the ICO, the UK regulator for data protection issues www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on the date specified at the end. Historic versions can be obtained by contacting us.

The personal data we hold about you must be accurate and current. Please keep us informed if your personal data changes during your relationship with us.

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Third-Party Links

 

This website may include links to third-party websites, plug-ins and applications including with payment providers. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

The data we collect about you

 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

 

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender, driving licence number and its expiry date, national insurance number.

  • Contact Data includes billing address, delivery address, email address and telephone numbers.

  • Transaction Data includes details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

We use a third party to collect and process your financial data including, as appropriate, your bank account or payment card details. They will confirm that your payment was successful and pass payment to us.

We also collect, use and share "Aggregated Data" such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any "Special Categories of Personal Data" about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

If you fail to provide personal data

 

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to provide you with the services you are paying for. In this case, we may have to cancel the service or subscription you have with us, but we will notify you if this is the case at the time.

 

How is your personal data collected?

 

We use different methods to collect data from and about you including through:

 

  • Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services, create an account on our website, subscribe to our service or publications, request marketing to be sent to you, or give us feedback or contact us.

  • Information we collect about you. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see Cookies below for further details.

  • Information we receive from other sources. We will receive personal data about you from various third parties and public sources as set out below:

 

  - Technical Data from the following parties:

    (a) analytics providers such as Google based outside the UK;

    (b) advertising networks DoubleClick or Google based outside the UK; and

    (c) search information providers Google or Bing based outside the UK.

  - Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe or Checkout based which may be based outside the UK.

  - Identity and Contact Data from publicly available sources such as the Government’s driving licence information site, the Driver and Vehicle Licensing Agency, Companies House and the Electoral Register based inside the UK.

 

How we use your personal data

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 

  • Where we need to perform the contract, we are about to enter into or have entered into with you for us to provide services to you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This means it is in the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us

  • Where we need to comply with a legal obligation such as where it is necessary for compliance with a legal obligation that we are subject to.

 

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

 

Purposes for which we will use your personal data

 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Please note that the Quoted Prices may no longer be correct, and should not be relied upon.

 

  1. Once you have selected which Application you wish to instruct us on, you will enter various details about you that we will require in order to file the Application at the DVLA. Only once all this information is supplied will the Order be complete.

  2. Upon submitting the Order, which constitutes an offer by you, we shall debit your bank account by the Quoted Price using the card details provided to us in your Order (“Payment”). If the payment fails, we will continue to try to debit the Quoted Price from the same bank account until the payment is made and the Quoted Price has been transferred from your bank account to ours in cleared funds. Payment clearing with the Quoted Price received by us shall be deemed as our acceptance of your offer and the Contract shall form.

  3. Upon the Contract forming, you will receive an email that confirms that your order has been received and payment has completed. That written acceptance by email will be sent to the email address you supplied us when completing the Order.

  4. Once your order has been reviewed, we will prepare the Application you selected so that it is ready to be filed at the DVLA.

  5. The Contract constitutes the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us that is not set out in the Contract.

  6. Any descriptions of the Application and/or Services contained in any of our marketing material is issued or published for the sole purpose of giving an approximate idea of the Services we offer. They shall not form part of the Contract or have any contractual force.

  7. Any quotation given by us shall not constitute an offer, but shall merely be deemed to be an invitation to treat. An offer is only when you complete an Order in accordance with this Clause 2.

  8. Once the contract is formed, we shall provide the Services to you in accordance with the details of each Application as set out on the Site. The title of each Application should be interpreted literally as to what we shall supply.

  9. We shall use all reasonable endeavours to meet any performance dates, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.

  10. We shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and we shall notify you in any such event.

  11. We warrant to you that the Services will be provided using reasonable care and skill.

  12. There may be times that the Site is not available for you to use. This may be because we are updating or carrying out maintenance to the Site or it may be for a reason beyond our control. A delay in providing the Services may result from such delay.

 

Your obligations

 

You shall:

  • Ensure that the information you include in your Order is complete and accurate;

  • Co-operate with us in all matters relating to the Application and/or Services; and

  • Provide us with such information and materials as we may reasonably require to supply the Services and complete the Application, and ensure that such information is accurate in all material respects including any changes to the information that may occur during the period in which we supply the Services;

You warrant that:

  • You are eligible to apply for a driving licence at the DVLA and that you have complied with all applicable law and legislation.

  • All personal information you provide is to your knowledge accurate and up to date; and

  • You are aware that you can file an application to the DVLA directly without the need for our Services and that we take a fee for our Services.

If our performance of any of our obligations in respect of the Services is prevented or delayed by any act or omission by you or failure by you to perform any relevant obligation (“Customer Default”):

 

  • We shall without limiting our other rights or remedies have the right to suspend performance of the Services until you remedy the Customer Default(s), and to rely on the Customer Default(s) to relieve us from the performance of any of our obligations to the extent the Customer Default(s) prevents or delays our performance of any of our obligations;

  • We shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay to perform any of our obligations; and

  • You shall reimburse us on written demand for any costs or losses sustained or incurred by us arising directly or indirectly from a Customer Default.

 

Payment

  1. The charges for our Services may vary from time to time. The fee we charge for our Services will only be binding and form a term of the Contract once we accept the Order made by you as described in clause 2.3.

  2. A change in a Quoted Price may occur for several reasons, including changes in taxes, duties and fees.

  3. All amounts payable by you under the Contract are exclusive of amounts in respect of value-added tax chargeable from time to time (“VAT”). Where any taxable supply for VAT purposes is made under the Contract by us to you, you shall, on receipt of a valid VAT invoice from us, pay to us such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

  4. We may, without limiting our other rights or remedies, set off any amount owing to us by you against any amount payable by us to you as to our full discretion.

 

Intellectual property rights

  1. All Intellectual Property Rights in, arising out of or in connection with the Site and our Services shall be owned by us.

  2. You acknowledge that in respect of any third party Intellectual Property Rights in the Services, your use of any such Intellectual Property Rights is conditional on us obtaining a written licence from the relevant licensor on such terms as will entitle us to license such rights to you.

 

Confidentiality

 

We shall keep in strict confidence all information obtained about you when you submitted the Order. We may disclose any confidential information that we are required to disclose by law or any governmental or regulatory authority or by a court of competent jurisdiction. This clause 6 shall survive termination of the Contract.

 

Limitation of liability

 

  1. We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and

  2. Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount paid as Payment for the Services.

  3. The terms implied by Part II of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

  4. This clause 7 shall survive termination of the Contract.

 

Termination

  1. You have the right to cancel this Agreement at any time up to the end of thirty working days after the day on which we have received and accepted your application, subject to the following provisions.

  2. IMPORTANT – You do not have the right to cancel the Agreement if the provision of our Services, including checking, filling or posting your application, begins with your express agreement before the end of the thirty days cancellation period. By applying for the service you require on the Website you expressly agree that your right to cancel is restricted and not applicable once we have commenced performance of the services you have requested, and you acknowledge that these services may be provided immediately or very shortly after you order them on the Website

  3. To exercise your right of cancellation, you may give written notice to us by email, at our email address contact@driving-licence-online-assistance.co.uk

 

Refund policy

  1. Subject to your cancellation rights explained above you will not be entitled to any refund of monies paid to us in accordance with these Terms unless we have been unable to provide the Services to you, except where the fault does not lie with us or we are not given the opportunity to rectify the fault in order to subsequently provide the Services.

  2. Your statutory rights are unaffected.

 

Force majeure

  1. For the purposes of this Contract, a Force Majeure Event means an event beyond the reasonable control of us including but not limited to failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

  2. We shall not be liable to you as a result of any delay or failure to perform our obligations under this Contract as a result of a Force Majeure Event.

  3. If the Force Majeure Event prevents us from providing any of the Services for more than 4 weeks, we shall, without limiting our other rights or remedies, have the right to terminate this Contract immediately by giving written notice to you.

 

General

  1. Assignment and other dealings.

  2. Notices

  3. Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

  4. Waiver. A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

  5. No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, nor constitute either party the agent of another party for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.

  6. Third parties. A person who is not a party to the Contract shall not have any rights to enforce its terms.

  7. Variation. Any of these Terms may be changed from time to time by us. The latest version of these Terms will only come into force when an update on the Site.

  8. Privacy. The terms of our privacy policy form part of these Terms and you agree to be bound by them.

  9. Governing law. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

  10. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

 

Benefits

  1. Once your application to become a Member is accepted by us, it will result in a legally binding contract once you receive our confirmation letter and welcome pack via email.

  2. Membership is only available to UK Residents.

  3. The duration of your Membership is 12 months from the date of subscription and will run until either the main Member or Driving Licence exercises their right to cancel.

  4. As a Member, you will receive Admin assistance for all your Driving Licence applications, Legal assistance on any Driving Licence issue, Your Driving Licence protected in case of loss, Loyalty program

These terms are governed by English law and (subject to your rights as a consumer to bring proceedings elsewhere) you can bring legal proceedings in respect of the products in the English courts.

 

 

Last update 04 april 2021